Return & Refund Policy

Last updated: 27 July 2026

At Oye Junior, we want you and your little one to be happy with every purchase. If something isn’t right, this policy explains how our returns, exchanges, and refunds work.

1. Return Window

• You may request a return within 7 days of the delivery date.
• Requests made after this window cannot be accepted.

2. Return Conditions

To be eligible for a return, items must be:

• Unused, unworn, and unwashed;
• In their original condition, with all tags attached;
• In the original packaging, where possible;
• Accompanied by the order number or proof of purchase.

Items that are damaged, altered, or show signs of wear due to reasons other than a manufacturing defect may not be eligible for return.

2.1 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Innerwear, socks, and similar personal-wear items;
• Items marked as “Final Sale” or purchased during clearance/heavy-discount promotions;
• Gift cards, if offered.

Any item-specific exclusions will also be noted on the relevant product page.

3. How to Start a Return

To request a return or exchange:

1. Contact us via our Contact Us page, email, or WhatsApp within 7 days of delivery;
2. Share your order number, the item(s) you’d like to return, and the reason for the return;
3. We’ll confirm eligibility and share pickup or return-shipping instructions;
4. Pack the item securely, ideally in its original packaging, and hand it over for pickup or ship it to the address we provide.

4. Exchanges

If you’d like a different size, colour, or design instead of a refund, let us know when you raise your return request. Exchanges are subject to stock availability. If the item you want is unavailable, we’ll offer a refund instead.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll arrange a free replacement or full refund, including any delivery charges paid, at no additional cost to you.

6. Refunds

• Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
• Approved refunds are processed to your original payment method. If you paid via cash on delivery, we’ll arrange a bank transfer or offer store credit — please share your bank details when requested.
• Refunds are typically processed within 5–7 business days of approval, though it may take a few additional days for the amount to reflect in your account, depending on your bank or payment provider.
• Original delivery charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
• Return shipping costs are borne by the customer unless the item is being returned due to our error.

7. Order Cancellations

• You may cancel an order before it has been shipped by contacting us as soon as possible.
• Once an order has been shipped, it cannot be cancelled, but you may return it once delivered, following the process above.
• If we are unable to fulfil your order due to stock unavailability or other issues, we will notify you and issue a full refund.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

• Check your bank account or payment app again;
• Contact your bank or card provider, as processing times can vary;
• If you’ve done this and still have not received your refund, please contact us at Email Us.

9. Need Help?

Our support team is here to help with any return, exchange, or refund query. Reach us at:

Oye Junior
Email: Email Us
Contact form: Contact Us
WhatsApp: chat with us using the WhatsApp button on our Site

10. Changes to This Policy

We may update this Return & Refund Policy from time to time. The updated version will be indicated by a revised “Last updated” date at the top of this page. Please review it periodically.