Shipping Policy

Last updated: 27 July 2026

This Shipping Policy explains how we process, pack, and deliver your Oye Junior order. It should be read alongside our Privacy Policy and Return & Refund Policy.

1. Shipping Destinations

• We currently ship across India.
• If you are ordering from outside India, please contact us at Email Us before placing your order to confirm delivery availability, timelines, and any additional charges to your location.

2. Shipping Charges

• Free delivery is available on all orders above ₹500.
• Orders below ₹500 may attract a delivery charge, which will be clearly shown at checkout before you complete your purchase.
• Any applicable shipping charges are calculated based on your delivery location and order weight/value, and are non-refundable once the order has shipped, except where a return is due to our error (see our Return & Refund Policy).

3. Order Processing Time

• Orders are typically processed and packed within 1–2 business days of payment confirmation.
• Orders placed on weekends or public holidays will begin processing on the next business day.
• During sale periods, festive seasons, or promotional events, processing may take slightly longer due to higher order volumes.

4. Delivery Timelines

• Standard delivery typically takes 3–7 business days from the date of dispatch, depending on your location.
• Metro cities and major towns generally receive orders faster than remote or rural areas.
• Delivery timelines shown at checkout and in your order confirmation are estimates and not guaranteed, as they can be affected by courier delays, weather, local restrictions, or other circumstances beyond our control.

5. Order Tracking

• Once your order is shipped, you will receive a shipping confirmation email/SMS with your tracking details, where available.
• You can also check your order status by logging into your account and visiting the Orders section.
• If you have any trouble tracking your order, reach out to us via Contact Us or WhatsApp.

6. Delivery Attempts & Failed Deliveries

• Please ensure someone is available to receive the package at the delivery address, and that your address and phone number are accurate and complete.
• Our courier partners typically make up to 2–3 delivery attempts before returning a package to us.
• If a delivery fails due to an incorrect address, unavailability, or refusal to accept the package, we will contact you to arrange re-delivery, which may involve additional shipping charges.
• We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided at checkout.

7. Multiple Items & Split Shipments

If your order contains multiple items, they may occasionally be shipped separately from different fulfilment locations. You will be notified if your order is split, and there is no additional shipping charge to you for this.

8. Damaged or Missing Packages

Please inspect your package upon delivery. If your order arrives damaged, tampered with, or is missing items, contact us within 48 hours of delivery with photos of the package and contents, so we can investigate and arrange a replacement or refund. See our Return & Refund Policy for full details.

9. Cash on Delivery (If Applicable)

If Cash on Delivery (COD) is available at checkout for your location, please have the exact order amount ready at the time of delivery. COD availability may be limited by pin code and order value.

10. Questions About Your Order

For any shipping-related questions, reach us at:

Oye Junior
Email: Email Us
Contact form: Contact Us
WhatsApp: chat with us using the WhatsApp button on our Site

11. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our delivery partners, processes, or service areas. The updated version will be indicated by a revised “Last updated” date at the top of this page.